L2W Learning Hub
A role-based, self-serve learning hub for "Link Workers" and Volunteers — designed to reduce onboarding friction Improving the workflow for social prescribers and their service delivery to the elderly population.
TIMELINE
2 weeks
TEAM
4 designers
1 project manager
SKILLS
Service Blueprint
Storyboarding
Co-design
UX Design
CONTEXT
A role-based, self-serve hub built on Google Sites — organized around the actual job, not file types.
The L2W Learning Hub routes users to their own path based on role — Volunteer, Link Worker, or Manager. Content is organized around real workflows, supports self-paced learning with flashcards and knowledge checks, and surfaces the right resource fast with no digging required.
PROBLEM
Onboarding happens once. Knowledge is needed every day.
SALC Link Workers and Volunteers lack a central, easy-to-return-to place to build their knowledge, find the resources they need, and feel confident in their role — leaving them to figure things out on their own at the exact moment they should be focused on supporting clients.
CHALLENGE
How might we make knowledge available at the moment it's needed?
100+ SALC sites each onboard independently. Training consists of just 3 live sessions — dense, unrecorded, role-dependent. There are zero recorded modules, no searchable resources, and rising volunteer burnout from day one.
DISCOVERY
01
ONBOARDING IS A ONE-TIME EVENT
3 live virtual sessions — dense, not recorded, role-dependent. New staff have no way to revisit content after the session ends.
02
GOOGLE DRIVE HAS NO FRONT DOOR
All resources live in Drive but new staff receive no introduction. Information is scattered, deeply nested, and hard to navigate.
03
FINDING THINGS FAST ISN'T POSSIBLE
Mid-workflow, Link Workers need quick answers. The current Drive structure doesn't support fast searching — and asking OACAO takes time neither side has.
SOLUTION
A role-based, self-serve hub built on Google Sites — organized around the actual job, not file types.
The L2W Learning Hub routes users to their own path based on role — Volunteer, Link Worker, or Manager. Content is organized around real workflows, supports self-paced learning with flashcards and knowledge checks, and surfaces the right resource fast with no digging required.
KEY FEATURES
FEATURE 01
Organized around the actual job
Content structured by workflow and role stage — not file type. What do I do during intake? One click away. Each role has its own set of modules built for what you actually do.
FEATURE 02
Self-learning at any pace
Short modules, flashcards, and quizzes staff can revisit anytime — no scheduling required, no login, no pressure. Each module is a short, focused page covering one topic.
FEATURE 03
Fast access mid-workflow
Search bar and quick-access resource cards. Type two words and land on the right resource in seconds. Every module links directly to the tools, forms, and templates you need.
REFLECTION
01
THE BEST SOLUTION FITS THE ORGANIZATION
We explored LMS platforms like Teachable and Moodle — appealing features, but too expensive and complex for OACAO's scale. Google Sites was low cost, already in their ecosystem, and required zero technical expertise. That's what made it the right foundation.
02
IMPLEMENTATION MATTERS AS MUCH AS THE IDEA
Service design is not just about the visible experience — it's about internal processes, staff responsibilities, and realistic next steps. A great feature inside an unfinished system is still an unfinished system. We pivoted to a standalone MVP so our work could ship independently.
View the live prototype